St Ives Web... a deeper insight…

St Ives Web The UK's Leader in Magazine and Catalogue Production

With sites in Peterborough, Plymouth and Roche, St Ives Web produces everything from smaller, short run titles to high volume publications which have become household names. With an annual turnover of around £90 million, we produce over 400 million individual products each year. Supplying quality products with a quality service is the key to our success – and to that of our customers.

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dedicated account management

Unlike many of our competitors, we’re proactive rather than reactive when it comes to account management. For our major publishing and catalogue clients, we create agency-style management teams and act as a true business partner with our customers by sharing their problems. We keep an eye on what customers are planning and propose ways to achieve better outcomes.

audit value and SLA reviews

As with everything we do, outstanding customer service is our goal. For that reason, our dedicated account teams manage each account as a distinct business unit, ensuring our service levels never slip. We audit the many activities involved in the production of all publications and report back to customers on cost savings and performance against agreed service level agreements and key performance indicators on a monthly basis.

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world class production

reputation for reliability

In such a time-critical industry as magazine publishing, clients cannot afford to be let down through delays in delivery. That’s why, at St Ives Web, we have worked hard to build an industry-wide reputation for reliability when it comes to delivering high volume print on time, every time.

Our Web and Litho production facilities include:

• 72-page presses for high pagination – short to medium run products
• 16-page cover press with in-line UV varnishing
• 32-page 2-around presses for the ultimate in web offset quality
• High-speed stitching
• Automated bindery
• Palletising and specialist finishing
• Sheet fed printing – up to 10 colours.

St Ives group strength

With 25 operating sites nationwide, the collective strength of seven highly successful business units makes St Ives plc the UK's leading independent print group. As well as providing the best print production facilities within their specialist marketplace, each of our business units acts as a consultancy, an agency and a management company.

By focusing on customer service, rather than the traditional industry preoccupation with production, and by working together as a united operation, St Ives offers total print management solutions. What’s more, by providing exceptional levels of customer service and support, and by exceeding our customers’ expectations, the Group is now recognised by many as the supplier of choice in a market of many choices.

new market opportunities

Although at St Ives Web we are specialists in the field of magazine and catalogue production, as a division of St Ives plc, we are able to draw on our extensive Group services to provide a complete print solution from one source. Indeed, much of our new business is being won thanks to the increased depth St Ives plc has to offer us.

Being part of this ever-expanding Group puts us in an ideal position to exploit new market opportunities. For our customers, it means an even wider range of products, backed by even more professional value added services. For our employees, it means increased job security and greater opportunity for career advancement.

corporate social responsibility

Since January 2008, St Ives Web has held ISO 14001, FSC and PEFC accreditations for production sites as part of St Ives Group’s commitment to reducing its environmental impact and enable the Group to produce and deliver products to customers in the most cost-efficient and environmentally responsible manner.

This accreditation, and the speed with which it was achieved, demonstrates our conformance and dedication to environmental best practices. Over the last few years, we have invested in technology to ensure best performance in quality, production, substrate and energy consumption. We now have a dedicated team that keeps us focused on the environment on a monthly basis.

Images used in this web site:

To illustrate the range of our services, of necessity, we have reproduced customers’ registered and unregistered trade marks and representations of their brands. The rights that our customers have in their respective trade marks and brands are fully acknowledged.